Chicago Town Consumer Response Team

The Chicago Town Consumer Response Team are happy to answer your questions about Dr. Oetker products and recipes, as well as information about ingredients and dietary intolerances.

If you are contacting us with a product issue, please send us an email to crt@chicagotown.com with the following information:

1. Full name

2. Title

3. Address including house number, street name, city and postcode

4. Full Product name and size

5. Purchased from (store name)

6. Prepared on

7. Timestamp

8. Best before date

9. Photo of the issue

We aim to respond within 3 working days

For all enquiries within the UK please write to:
Consumer Response 
Email: crt@chicagotown.com


Dr. Oetker UK Ltd
20 Marathon Place
Leyland
PR26 7QN
Telephone: +44 (0) 1772 643 300 

*Monday-Friday 9:00-17:00

Dr. Oetker (UK) Ltd.
4600 Park Approach
Thorpe Park
Leeds
LS15 8GB
West Yorkshire

Telephone: +44 (0) 1772 643 400*
Fax: +44 (0) 113 823 1401
Dr. Oetker (UK) Limited is registered in the UK under 4293376