DEEP DISH
Why do your Deep Dish pizzas not include the foil discs anymore?

At Chicago Town we are passionate about the environment and are constantly looking at ways we can improve what we do to have a positive impact. Reducing the impact of excess packaging is a constant focus for us. Following consumer tests, we identified that we are able to remove the microwave receptor disc from our Deep Dish range of pizzas without impacting on our great tasting product when cooked without the disc in the microwave.

Where can I find your latest range of Deep Dish products?

Our full range of Deep Dish pizzas can be found here.

My Deep Dish didn’t cook right in the microwave, am I doing something wrong?

All microwaves range in terms of power and performance. Try cooking in the microwave for 1 min 30 seconds, then hold for 1 minute, then cook again for 1 minute 30 and then leave to cool for 1 minute before eating.

I have a problem with my Deep Dish pizza, how can I let you know about it?

You can either fill in our contact form here, email [email protected] or message us on our social media platforms.

I have a question about the nutritional content and / or cooking information regarding your Deep Dish pizzas.

All nutritional information and cooking instructions can be found on our individual product pages. Select your product on this page here.

Are your Deep Dish pizzas Halal?

Our products currently are not suitable for Halal diets.

Can I microwave your Deep Dish pizzas?

Yes our Deep Dish pizzas can be microwaved or oven cooked. Full cooking instructions can be found on our individual product pages. Select your product on this page here.

Do you make Deep Dish pizzas that are suitable for Vegans?

Yes! Our Deep Dish Vegan Cheeezeburger pizzas are Vegan, full product information can be found here.

Where is the nearest store that stocks Deep Dish pizzas?

Your nearest store can be found here.

Are your Deep Dish pizzas made in Chicago?

No, Deep Dish originated from Chicago but we make ours in the UK.

I have a new idea for your Deep Dish pizzas how can I let you know about it?

You can submit new suggestions here.

I put my Deep Dish pizza in the fridge instead of the freezer, is it still safe to eat?

Our pizzas are designed to be stored and cooked from frozen, so should not be eaten if the storage instructions have not been followed.

I threw away my Deep Dish packaging, where can I find nutritional / cooking information?

All nutritional information and cooking instructions can be found on our individual product pages. Select your product on this page here.

TAKEAWAY
Why is my Takeaway sticking to the baking tray?

We recommend using a clean, undamaged baking tray to prevent sticking. Ensure your Takeaway pizza is still fully frozen when you place it on the baking tray. If this doesn't help please get in touch with our customer service team by filling out our contact form here, email [email protected] or message us on our social media platforms.

Why has my Takeaway pizza fallen through the oven shelf?

Our Takeaway pizzas are made from our unique rising dough, which means it has to be cooked on a baking tray. Full cooking instructions can be found on your pizza box or can be found on our individual product pages on our website. Select your product on this page.

Why is my Takeaway pizza squashed and mis-shapen?

Our Takeaway pizzas are made with our unique rising dough, which cooks for the first time in your oven to give you a real Takeaway taste experience. When we make our pizzas into the perfect shape, we then freeze them - which should keep them this way. But if the dough starts to defrost then it can cause its shape to change. Somewhere between leaving Chicago Town HQ and getting to your freezer it seems this has happened. This could have happened during transit, in the store or supermarket or as it was transported to your home. We work closely with retailers and our transportation partners to try to identify and resolve any issues before the pizza gets to you. We also always recommend to carry our Takeaway pizzas flat (like you would do with a cooked takeaway pizza) and suggest getting it in the freezer as soon as possible! Please get in touch with our customer service team by filling out our contact form here, email [email protected] or message us on our social media platforms.

What is the cheese in your Cheesy Stuffed Crust pizza?

Our cheesy stuffed crusts are made with soft cheese and cheddar cheese.

Do you make pizzas suitable for Vegans?

Yes! Our Sticky BBQ Jackfruit Takeaway & Smokey Bac'n & Mushroom Takeaway pizzas are Vegan, full product information can be found using the links. 

Do you still make Classic Crust Takeaway pizza?

Our Classic Crust pizza is still available but only in Farmfoods.

Has the recipe changed?

Please let us know which product you are referring to by filling out our contact form here, email [email protected] or message us on our social media platforms.

Where can I find your latest range of Takeaway pizza products?

Our full range of Takeaway pizzas can be found here.

I threw away my Takeaway pizza packaging, where can I find nutritional / cooking information?

All nutritional information and cooking instructions can be found on our individual product pages. Select your product on this page here.

I have a problem with my Takeaway pizza, how can I let you know about it?

You can either fill in our contact form here, email [email protected] or message us on our social media platforms.

I have a question about the nutritional content and / or cooking information regarding your Takeaway pizzas.

All nutritional information and cooking instructions can be found on our individual product pages. Select your product on this page here.

Are your Takeaway pizzas Halal?

Our products currently are not suitable for Halal diets.

How do I cook my Takeaway pizza?

Cooking instructions can be found on our pizza boxes or our individual product pages on our website. Select your product on this page here.

Where is the nearest store that stocks these pizzas?

Your nearest store can be found here.

I have a new idea for your Takeaway pizzas how can I let you know about it?

You can submit new suggestions here.

I put my Takeaway pizza in the fridge instead of the freezer, is it still safe to eat?

Our pizzas are designed to be stored and cooked from frozen, so should not be eaten if the storage instructions have not been followed.

TIGER CRUST
Has the recipe changed?

Yes, people told us they loved the Tiger Bread taste, so we made a new recipe that tastes EVEN MOOOORE like Tiger Bread. The crust is now a baked crust, giving a crisper texture – just like Tiger Bread. There’s been no change to the toppings or the amount of toppings!

Where can I find your latest range of Tiger Crust products?

Our full range of Tiger Crust pizzas can be found here.

Why does my Cheesy Ham and Bacon pizza not have tomato sauce?

Our Cheesy Ham and Bacon pizza is smothered with our signature white sauce not our signature tomato sauce.

What makes it have a tiger bread taste?

We cover our crusts with a Tiger Bread glaze for a crisp tiger bite.

Why doesn’t my Tiger Crust pizza taste like Tiger Bread?

Our Tiger Crust pizzas have been researched to make sure that people do think it tastes like Tiger Bread. If your pizza doesn’t taste like Tiger Bread then please get in touch with our customer service team by filling out our contact form here, email [email protected] or message us on our social media platforms.

I threw away my Tiger Crust packaging, where can I find nutritional / cooking information?

All nutritional information and cooking instructions can be found on our individual product pages. Select your product on this page here.

I have a problem with my Tiger Crust pizza, how can I let you know about it?

You can either fill in our contact form here, email [email protected] or message us on our social media platforms.

I have a question about the nutritional content and / or cooking information regarding your Tiger Crust pizzas.

All nutritional information and cooking instructions can be found on our individual product pages. Select your product on this page here.

Are your Tiger Crust pizzas Halal?

Our products currently are not suitable for Halal diets.

How do I cook my Tiger Crust pizza?

Cooking instructions can be found on our pizza boxes or our individual product pages on our website. Select your product on this page here.

Do you make Tiger Crust pizzas suitable for Vegans?

We currently don't have a Vegan option within our Tiger Crust range. We are constantly looking for ways to improve our range. All new product launches can be found on our social media channels or register for our newsletter for updates here.

Where is the nearest store that stocks these pizzas?

Your nearest store can be found here.

Why has my pizza snapped in half?

Once your pizza is frozen it can be fragile and needs to be handled carefully to prevent damage. If your pizza has snapped please can you get in touch with our customer service team by filling out our contact form here, email [email protected] or message us on our social media platforms.

I have a new idea for your Tiger Crust pizzas how can I let you know about it?

You can submit new suggestions here.

I put my Tiger Crust pizza in the fridge instead of the freezer, is it still safe to eat?

Our pizzas are designed to be stored and cooked from frozen, so should not be eaten if the storage instructions have not been followed.

Do your pizzas contain Tigers?

Our pizzas are completely Tiger-free. No Tigers were harmed in the making of our delicious pizzas.

What does 'More Tiger Bread Taste' mean?

People loved the Tiger Bread taste, so we made a new recipe that tastes EVEN MOOOORE like Tiger Bread. The crust is now a baked crust, giving a crisper texture – just like Tiger Bread.

LOADED CLASSIC CRUST
Where can I find your latest range of Loaded Classic Crust products?

Our full range of Loaded Classic Crust pizzas can be found here.

I have a problem with my Loaded Classic Crust pizza, how can I let you know about it?

You can either fill in our contact form here, email [email protected] or message us on our social media platforms.

I have a question about the nutritional content and / or cooking information regarding your Loaded Classic Crust pizzas.

All nutritional information and cooking instructions can be found on our individual product pages. Select your product on this page here.

Are your Loaded Classic Crust pizzas Halal?

Our products currently are not suitable for Halal diets.

Do you make Loaded Classic Crust pizzas that are suitable for Vegans?

We currently don't have a Vegan option within our Loaded Classic Crust range. We are constantly looking for ways to improve our range. All new product launches can be found on our social media channels or register for our newsletter for updates here.

What is a Loaded Classic Crust?

Our Loaded Classic Crust is our original pizza base for chilled pizza. We hand-stretch our dough to create a fluffy crisp crust that holds a whole loada toppings. We smother it with our epic tomato sauce then add your favourite toppings on top. Now that's what we call a loaded classic crust pizza!

The product name has changed has the recipe also changed?

When we changed the name in 2020 the recipe also changed, our latest range information can be found here.

How do I cook my Loaded Classic Crust pizza?

Cooking instructions can be found on our pizza boxes or our individual product pages on our website. Select your product on this page here.

Where is the nearest store that stocks these pizzas?

Your nearest store can be found here.

Where should I store my Loaded Classic Crust pizza?

This is a chilled pizza and should be stored in your fridge.

Is your Loaded Classic Crust pizza suitable for freezing?

We do not recommend freezing our Loaded Classic Crust pizza.

I put my Loaded Classic Crust pizza in the freezer instead of the fridge is it still safe to eat?

Yes, it is safe to eat it but we do not recommend freezing our Loaded Classic Crust pizza.

I have a new idea for your Loaded Classic Crust pizzas how can I let you know about it?

You can submit new suggestions here.

I threw away my Loaded Classic Crust packaging, where can I find nutritional / cooking information?

All nutritional information and cooking instructions can be found on our individual product pages. Select your product on this page here.